- 39 Queens Gardens, Dunedin, New Zealand
- Phone: 03 477 3248
- Email: firstname.lastname@example.org
© Dunedin City Council 2004-2022 All rights reserved
At times we may amend the policy in response to developments in our services or privacy best practice.
We need to collect personal information for a number of reasons, however, this will only be necessary for a function or activity of the DCC.
This information may include your name, gender, date of birth, image, addresses, email address and telephone number where relevant to responding to your requests for information or providing you with services and/or use of our facilities.
We may also collect personal information regarding your communications with us or how you interact with us.
We will hold your personal information in accordance with the requirements set out in the Privacy Act 2020. In particular:
For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's Guide to the Privacy Act 2020. If you are concerned that the DCC may have breached the Privacy Act or if you are not sure of our obligations, you can contact the Privacy Commissioner as follows:
Wherever possible your personal information will be collected from you, or anyone you authorise to provide us with your personal information.
We may collect personal information when you, or someone acting on your behalf, provides it to us directly. For example, when you:
Please be aware that this is an indicative list of examples only.
We may keep a record of any information you receive from us.
We may monitor and record your phone calls with us for quality control or staff training purposes. If your call is to be monitored and recorded, we will let you know at the time of the call.
We may collect personal information about you from other organisations, entities or persons to fulfil a necessary activity. These might include:
When you visit or return to one of our websites, we may use technology solutions such as cookies to provide you with better access to tailored information and services. A cookie is a small data file that a website or app sends to your device, which may be stored for later retrieval by the website or app. Some cookies we use last only for the duration of your website or app session and expire when you close your browser or exit the app. Other cookies are used to remember you when you return.
We may use non-personalised statistics to monitor site traffic, analyse trends, gather demographic information, improve services and user experience. These anonymised and/or amalgamated statistics do not include personal information.
We may collect video footage through various means, including:
The personal information we collect from you or someone acting on your behalf may be used for any of the following purposes:
Information will only be shared with your consent or where there is a statutory requirement to share it.
We may disclose personal information about you to:
We have strict security procedures covering the storage of your information in order to prevent unauthorised access and to comply with the terms of the Privacy Act 2020.
We do not sell, trade or rent your personal information to others. All data is stored behind corporate firewalls and only specific employees can access your personal data. The DCC has in place measures to protect against the loss, misuse and alteration of your personal information. Our servers are protected by reasonable physical and electronic security measures.
This means that sometimes we may ask you for proof of identity or for other personal information before we can process your enquiry further.
We may retain personal information we collect (for as long as administratively necessary or required by law. This is in accordance with the DCC’s information retention and disposal schedule or applicable statutory requirements.
The Public Records Act 2005 requires us to retain protected records (external link) indefinitely. In some circumstances, your personal information may be included within a protected record, including submissions you make in relation to bylaws, annual plans, and district or planning instruments.
If you do not provide all the personal information that we request, we may not be able to adequately respond to your correspondence, process applications, provide requested services or facilities , process payments or otherwise deal with any requests or enquiries you have submitted.
In some circumstances, you are legally obligated to provide information and the DCC is fulfilling a statutory requirement.
We have implemented reasonable measures designed to keep your information safe and secure, and protected against loss, other misuse, and unauthorised access, use, modification, or disclosure.
We will also undertake reasonable measures to ensure personal information is accurate, current and relevant.
You may browse and access information contained on our website without providing personal information. This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media.
A secure method using SSL (secure socket layer) encryption is used when customers use services such as online payments.
The website may contain links to other websites operated by third parties. The DCC takes no responsibility for the privacy practices of third parties. You should consult the privacy policies of each linked website to determine the policy that each third party adheres to.
This website may record information about user behaviour. This data cannot be used to identify individuals or any personal information. Any information collected will be used to improve your website experience and will not include any information that identifies you.
At any stage, you have the right to access and correct or update your personal information or to request not to receive communications from us. This can be done by contacting us by email email@example.com or by phone on 03 477 4000. It is your responsibility to ensure that personal information provided to us is accurate.
All enquiries about or formal requests for information made under the Local Government Official Information and Meetings Act 1987 or the Privacy Act 2020 should be in writing to:
Information requests, Governance Manager, Dunedin City Council, PO Box 5045, Dunedin 9058 or email: firstname.lastname@example.org.
You can ask us to confirm whether we hold any personal information about you and you may request access to your personal information by emailing email@example.com or via the Privacy Commissioner’s 'About Me' tool.
Once we have verified your identity, we will provide you with confirmation and access, unless we believe we can withhold the information under the Privacy Act.
You can ask us to correct the personal information we hold by emailing firstname.lastname@example.org. If we agree that your personal information needs to be corrected, we will do so and provide you with an amended record, if requested.
Your right to access and correct any personal information we hold is subject to the Privacy Act.
If you are in the European Union, you have additional rights in relation to your personal data under the European Union General Data Protection Regulation (in effect on 25 May 2018). Under the GDPR you have the right to:
03 477 4000
Dunedin City Council – Privacy Officer
PO Box 5045, Dunedin 9054, New Zealand.
If you believe there is a privacy dispute we cannot resolve, you can make a complaint to the Privacy Commissioner, who can investigate potential breaches of the privacy principles. You can contact the Privacy Commissioner at:
0800 803 909 (Monday to Friday, 10am to 3pm)
Office of the Privacy Commissioner, PO Box 10094, Wellington 6143